Return and refund policy

Return & Refund Policy

1. Overview

At buy.easychoices.in, we want you to have a hassle-free shopping experience. This policy outlines our return, refund, and exchange procedures to ensure customer satisfaction.

2. Return Eligibility

You can request a return if:

  • The request is made within 7 days of delivery.
  • The product is unused, in its original packaging, and with all tags intact.
  • The product is not damaged, worn, or altered.
  • Proof of purchase (order confirmation or invoice) is provided.

3. Non-Returnable Items

Certain items cannot be returned, including:

  • Personal hygiene products (e.g., cosmetics, innerwear, skincare).
  • Customized or personalized items.
  • Digital products (eBooks, software, subscriptions).
  • Gift cards and clearance sale items.

4. Return Process

To initiate a return:

  1. Email us at support@buy.easychoices.in with your order details and reason for return.
  2. We will verify your request and provide return instructions.
  3. Pack the item securely and ship it using a trackable service.
  4. Once received and inspected, we will process your refund or exchange.

5. Refund Policy

Refunds are processed within 5–7 business days after approval.

Refunds will be credited to the original payment method.

If the refund is delayed, please check with your bank or payment provider before contacting us.

Refund Timelines

  • Credit/Debit Cards: 5–7 business days
  • UPI/Net Banking: 3–5 business days
  • Wallet Payments: 24–48 hours
  • Store Credit (if applicable): Instant

6. Exchange Policy

Exchanges are allowed for size and color variations, subject to availability.

You must request an exchange within 7 days of delivery.

If the requested exchange item is unavailable, we will issue a refund or store credit.

7. Return Shipping

Customers must bear the return shipping cost unless the return is due to an error on our part.

Products must be securely packed to prevent damage during transit.

Damaged returns may be rejected.

8. Damaged, Incorrect, or Missing Items

If you receive a damaged, incorrect, or missing item:

  • Report it within 48 hours of delivery.
  • Provide clear photos of the item and packaging.
  • We will replace the item or offer a refund, as applicable.

9. Cancellation Policy

Orders can be canceled before shipment.

If the order has already been shipped, cancellations are not allowed.

Canceled orders are refunded within 5–7 business days.

10. Contact Us

For return and refund inquiries, please contact:

Email: support@buy.easychoices.in